Change your WP Provider Translate plan

You change your plan from WordPress: the plugin’s screens show what your plan means for your site, with one button that opens your plan page. There you upgrade, choose a smaller plan or cancel. An upgrade works at once, and the translations you already have always stay on your site.

What the plan strip tells you

At the top of every WP Provider Translate screen, administrators see a strip with one sentence about the site, a bar that shows how full the plan is, and one button.

The strip says	What it means
Your whole site is translated. or Your site is being translated.	Everything fits. The strip also says about how many more pages your plan has room for.
Your plan is almost full. or Room for about … more pages.	New pages still get translated, but not for long.
… new pages are not translated. or Your plan is full.	New pages are shown in your site’s own language until there is room.
… does not translate … automatically.	You chose more languages than your plan includes. Visitors see the extra language like the others, but it is not translated automatically: you translate it yourself, or upgrade.

“About … more pages” is an estimate from the average size of your own pages.

Upgrade

In WordPress, open any WP Provider Translate screen and click the button in the strip. It is named after what it does for your site, such as Make room for new pages, Translate these … pages or Translate … automatically. When everything fits it is a Change plan link.
Your plan page opens in a new tab. It names your site, shows the plan that fits it and what you pay. You don’t need to log in to look.
Choose the plan. To pay or to change a plan you log in with your email address, or continue as the person who pays (see who can pay).
The first time, fill in your Billing details and pay the rest of the current month with iDEAL or a card. After that the plan is charged on the 1st of every month.

If you already pay for a plan, you see Confirm your plan with the exact amount. The bigger plan starts at once, and the difference for the rest of the month is added to your next invoice.
Click Back to WordPress. Translation goes on by itself, usually within a minute.

Choose a smaller plan

On your plan page, pick the smaller plan. It starts on the 1st of next month; until then you keep your current plan. Until that day you can change your mind by choosing your current plan again.

If your site is bigger than the smaller plan, nothing is removed: what is translated stays. New pages and changes wait until there is room again.

Cancel

On your account’s billing page, click Cancel plan. Your plan runs until the end of the month you paid for. After that your translations stay on your site and keep showing, and new text is no longer translated automatically. An account that was made before the free trial existed goes back to the small free plan it started on.

What keeps working without a plan is in the free trial and what happens when it ends.

Who can pay

Several people often manage one site: the owner, a colleague, an agency or a freelancer. Any administrator of the WordPress site can open the plan page from the strip.

Nobody pays for the site yet. Whoever opens the plan page from WordPress can pay. That person becomes the billing contact: they get the invoices, and can change or cancel the plan.
Someone already pays. People in the account can upgrade. Anyone else sees a button to ask whoever manages the plan by email. They decide; you are not told who they are.
A bigger plan on someone’s payment method can only be chosen by that person, or by the account’s owner when the owner pays. A smaller plan and cancelling are open to the person who pays and to the owner.

Good to know

The link from WordPress is not a login. It shows the plan page of that one site for 30 minutes and works once. Email addresses, invoices and billing details are never shown through it.
Translations stay. Changing or cancelling a plan never deletes a translation.
A language outside your plan stays in your settings and is shown to visitors like the others. It is not translated automatically until your plan includes it; until then you translate it by hand. See choose your languages.
Only counts are shared. To say what a plan means for your site, the plugin tells the service how many pages are translated and how many wait, and which languages you chose. No addresses and no text. More in privacy and what is sent.
Staging and local copies show the plan, but their button opens your account, where you log in.

Troubleshooting

The button opens a login page. The one-time link was used already or is older than five minutes. Go back to WordPress and click the button again.
“This plan can’t be changed right now.” An invoice is still open or the account is paused. The person who pays can settle it on the billing page with Pay now; after that the plan can change.
“They were already asked today.” A request to whoever manages the plan is sent once a day per site. They decide; you don’t need to ask again.
I upgraded, but the strip still says the plan is full. Reload the screen. Translation continues within a minute or so, and the strip follows. If it stays, use Test connection on the settings page.
There is no strip. It shows to administrators, after the setup is finished and a language is chosen.
You need more than the biggest plan. Write to support@wpptranslate.com.